Pii: S1366-5545(99)00024-1
نویسندگان
چکیده
The virtual warehouse (VW) is a state of real-time global visibility for logistics assets such as inventory and vehicles. The eciency of the VW is comparable to that achieved in a local warehouse facility. We assess the enabling technologies, develop a conceptual framework, and identify the essential decisionsupport modules of a virtual warehouse. A case study for ®eld repair service illustrates potential bene®ts of perfect information, in terms of reduced transportation, labor costs and service times. The case study pertains to ®eld logistics support for business telephone systems. The productivity and utilization of highly skilled ®eld technicians are improved substantially. A ®eld scrap policy supported by VW reduces the volume of returns to the repair depot by over 20%. Ó 2000 Elsevier Science Ltd. All rights reserved.
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Pii: S1366-5545(99)00007-1
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